Privacy Policy

1. Introduction

Raven Behavior Analysis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry through our contact form. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Identification Information: Name, email address, and phone number submitted through our contact form.
• Service Preferences: Information about the services you are interested in, preferred service delivery method, and preferred contact method.
• Referral Information: How you heard about us.
• Messages: Any additional information you voluntarily provide in the message field.
• Usage Data: Non-personally identifiable information such as browser type, pages visited, and time spent on pages, collected automatically via analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and follow up on service requests
• Schedule consultations and appointments
• Provide information about our ABA therapy services
• Improve our website and services
• Comply with legal obligations

We will only contact you through the method(s) you indicated as preferred in your inquiry form.

4. Confidentiality

All personal information you share with Raven Behavior Analysis is kept strictly confidential. We do not sell, trade, rent, or otherwise share your personal information with third parties for marketing purposes. Information may be shared only as required by law or as necessary to provide you with the services you have requested.

5. HIPAA Notice

As a behavioral health service provider, we are committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us in a clinical context is governed by our Notice of Privacy Practices, which will be provided to you upon beginning services. Information submitted through this website's contact form is treated as general inquiry information and is handled with the same high standard of confidentiality.

6. Cookies and Analytics

Our website uses Google Analytics and Google Ads to understand how visitors interact with our site and to measure the effectiveness of our advertising. These tools may use cookies — small text files stored on your device — to collect non-personally identifiable usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Third-Party Links

Our website may contain links to third-party websites (such as Calendly for appointment scheduling). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is intended for parents, guardians, and adults seeking information about our services. We do not knowingly collect personal information directly from children under the age of 13. Information about minors provided through our contact form (e.g., a child's name or diagnosis) is submitted by a parent or guardian and is handled with the utmost confidentiality.

10. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of future communications at any time

To exercise any of these rights, please contact us at info@ravenbehavior.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: